Lee Brown
Portrait of Lee Brown

Enterprise implementation · AI workflow adoption · Change management

Most organisations have all the parts. Few have all the connections.

I lead structured implementations that change how enterprise teams work, and I make sure the change holds after I leave. Most recently, that meant taking a global operating platform from proof of concept to 150+ users in 100 countries.

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150+
users on a global operating platform I took from proof of concept to rollout, across 100 countries
68+
live enablement sessions across time zones in six weeks
~$7m
identified savings from an alternative asset-tagging approach (USD)
$50k+
monthly commercial benefit from securing an AWS competency (USD)

AI and agentic workflows

I build and run AI workflows, not just buy them.

I design, govern and operate AI agents and automated workflows for my own work and at IWG. That shows me where adoption stalls: unclear authority, unclear boundaries and trust.

IWG · 2026

Project intake and routing

A linked-agent workflow takes project request forms from Typeform into Notion, routes each request to the right database by project type, and assigns the regional director for the region selected.

IWG

Automated quoting from structured data

AI-assisted Python workflows push structured data through the Notion API. They power LaunchPack, an automated flow that builds partner quotes from the governed product catalogue, with review gates before submission.

Personal · 2026

Chief-of-staff agent and its governance

A Notion operating system that agents work from, plus the operating guide they follow: source authority, data boundaries, approval gates and rules on what agents may record. The agent prioritises work, prepares decisions, delegates bounded tasks and checks outputs before reporting.

Personal · 2026

Scheduled research agent and Health OS

A research agent sweeps around 39 sources on a schedule, scores results against set criteria and writes dated shortlists. It drafts only. Health OS is an automated pipeline from Garmin to a dashboard with a weekly AI review, run as a governed release with backups and a go/no-go.

Case studies

Four implementations, start to finish.

Each one needed more than a new tool. The work was in discovery, data, ownership and adoption.

Implementation and adoption · IWG

BuildOS: global operating platform

A Notion-based operating environment for global fit-out delivery, taken from proof of concept through business case and executive sponsorship to rollout.

The challenge

Delivery teams tracked work in their own spreadsheets alongside a legacy project tool. There was no shared view of progress, and leaders relied on someone compiling data by hand before each meeting.

What I did

  • Ran process discovery across Design, Procurement, Operations and regional teams to map how work actually happened.
  • Turned that into architecture, priorities and delivery sequencing.
  • Designed the data model, governance and ownership, and resolved source-of-truth conflicts between Design, Procurement and Ordering.
  • Built enablement around real workflows rather than a product tour: 68+ live sessions across time zones in six weeks.
  • Built a superuser network and enabled a regional data team to maintain and test changes independently.
  • Secured MD-led launch communications so the change carried executive weight.

Outcome

150+ users, around 7,725 project records and 100 countries on one governed platform, with adoption that does not depend on me.

What I'd do differently

Engage the data team earlier. Schema and naming requirements for enterprise reporting emerged late and created rework. Starting from the data architecture and working back to the operational design would have been cleaner.

Role
Global Implementation Manager
Scale
150+ users · 100 countries
Tools
Notion · Typeform · Notion API

Data governance · IWG

Product catalogue consolidation

74+ spreadsheets and 11,000+ records consolidated into one governed catalogue of around 2,700 products.

The challenge

Product data lived in 74+ spreadsheets in different formats across shared drives and desktops. Nobody owned it, and the same product could appear under several codes.

What I did

  • Proved the approach with a single catalogue before migrating the rest.
  • Designed a master coding structure and data schema, so the catalogue stays clean at scale rather than being cleaned once.
  • Made the editorial calls, resolved conflicts and built the governance model alongside the data.
  • Made the catalogue the single source of truth for pricing in an automated LaunchPack flow that builds partner quotes, with review gates before submission. Controlled go-live is under way, with the aim of cutting quote preparation from hours to minutes.

Outcome

One governed source for product data. It became the foundation for the wider operating platform and now drives automated quoting.

What I'd do differently

Agree data standards with procurement and design before the build. The product code structure was set before downstream integration needs were clear, which created rework.

Role
Lead and data architect
Scale
11,000+ records → ~2,700 products
Tools
Notion · Excel

Business case · IWG

Asset-tagging programme

A proposed USD 10m global programme replaced by an alternative at around USD 3m, with the same outcome.

The challenge

I inherited a pilot for a proposed USD 10m global asset-tagging programme. Its scope was wider than it needed to be to prove the concept.

What I did

  • Cut the pilot to what it needed to prove.
  • Worked hands-on at a pilot site, which exposed a flawed operating-model assumption in the original plan.
  • Built and presented an alternative delivery approach with its technology, training and resource model.

Outcome

An alternative at around USD 3m, with around USD 7m in identified savings and the same outcome.

What I'd do differently

Lead with the business case and use the hands-on pilot as evidence, not the other way round. The most important insight was about supplier dependency and delivery model, not effort.

Role
Lead and business case author
Proposed
USD 10m
Alternative
~USD 3m

PMO and compliance · VeUP

Strategy Office, AWS competency and SOC 2

A Strategy Office established from scratch, coordinating 50+ concurrent initiatives alongside the GM.

The challenge

A fast-growing AWS consultancy had strategic ambitions but no central function to coordinate initiatives, surface blockers or connect teams working in parallel.

What I did

  • Established the Strategy Office and coordinated 50+ concurrent initiatives alongside the GM.
  • Led the work to secure the AWS Cloud Operations Competency across Solutions Architects, Customer Success and business teams, through AWS audit.
  • Led SOC 2 Type I to certification and set up processes supporting future ISO 27001 readiness.
  • Established entities in Abu Dhabi and Riyadh within two months.

Outcome

USD 50k+ per month in commercial benefit from the AWS competency, and a compliance position that let enterprise conversations progress.

What I'd do differently

Define the Strategy Office's own decision rights and capacity from day one. It was clearing everyone else's blockers while nobody managed its own workload.

Role
PMO Lead, Strategy Office
Scale
50+ initiatives
Certifications
AWS competency · SOC 2 Type I

Career

Not a straight line. A deliberate one.

From military service to startups to global enterprise, each move was towards harder problems.

Jan 2025 – Present

Global Implementation Manager

IWG · London

IWG is the world's largest flexible workspace provider, operating in 120+ countries. I lead technology and operational delivery across global Fit-Out Delivery, Procurement and Supply Chain, working directly with MD, SVP and global functional leaders.

  • Took BuildOS, a Notion-based operating platform, from proof of concept to rollout: 150+ users, ~7,725 project records, 100 countries.
  • Consolidated 74+ spreadsheets (11,000+ records) into a governed catalogue of ~2,700 products.
  • Customer-side product owner with an external technology provider, taking a proof of concept to a working inventory and supply-chain solution.
  • Replaced a proposed USD 10m asset-tagging programme with a ~USD 3m alternative.
Nov 2023 – Dec 2024

PMO Lead, Strategy Office

VeUP · London

  • Established the Strategy Office, coordinating 50+ concurrent initiatives alongside the GM.
  • Secured AWS Cloud Operations Competency: USD 50k+ per month commercial benefit.
  • Led SOC 2 Type I to certification; established entities in Abu Dhabi and Riyadh within two months.
Jan 2021 – Nov 2023

Head of Operations / Project Manager

HELPFUL · London

  • Recruited and coordinated a pan-European development team to bring two products to market, including a sustainable debit card with iOS and Android apps.
  • Managed roadmaps and delivery with Scrum and Kanban, and strategic relationships including Mastercard.
  • Built a Customer Success function from scratch, owned operational P&L and removed £35k of technology spend through renegotiation.
Apr 2017 – Dec 2020

Project Officer / Implementation Specialist

Impellam Group · London

Led a small team implementing Salesforce CRM across multiple recruitment brands: requirements, build, documentation, training and adoption. Working alongside the people doing the job taught me that how management thinks work happens and how it actually happens are rarely the same.

2006 – 2017

Royal Air Force

HM Forces

Ten years across operational, leadership, instructional and ceremonial roles, including the Queen's Colour Squadron. The discipline and standards I built there still shape how I work under pressure.

Capabilities

What I bring to an implementation.

Delivery

  • Enterprise implementation
  • Process discovery and mapping
  • Workflow design
  • Requirements definition
  • Change management and adoption
  • Enablement and training

Leadership and governance

  • Executive stakeholder management
  • Data governance
  • PMO and governance design
  • AI workflow and agent design
  • Vendor and commercial management

Tools and qualifications

  • Notion and Notion API
  • Claude
  • ChatGPT
  • Python (AI-assisted)
  • Typeform
  • Salesforce
  • AWS
  • Jira
  • Asana
  • PRINCE2 Practitioner
  • Change Management Practitioner

How I work

Three principles behind every implementation.

Simplify first

Most organisations have an accumulated process problem, not a technology problem. I remove what isn't needed before adding anything new.

Design around people

Systems succeed when they fit how people actually work. I spend more time with frontline users than with stakeholders, because the edge cases are where the real operating model lives.

Leave it stronger

The measure is what the organisation can sustain after I've gone. I build superusers, documentation and ownership so the change doesn't depend on me.

Let's talk.

I'm based in London and Essex. Email is the best way to reach me.

leebrown489@gmail.com LinkedIn